Achieving a federated single view of the customer

I am writing this post as I have just delivered a pilot implementation of a portlet driven web presentational architecture and it seems like a good time to reflect on the concepts that fed into its design to date, and also its long term prospects.

I would like to propose that modern portal and portlet technology standards as key to a realistic solution to the challenging problem of achieving a “single view” of the customer. The technique I will describe can be extended to any type of object whose information is spread across disparate applications of which the solutions architect has often very limited control. Continue reading